Returns & Exchanges

At Curlsmith, we want you to love your curls; if a product isn't the perfect fit, you can return or exchange it within 30 days of purchase. We offer a simple, hassle-free process to ensure your hair journey remains smooth and stress-free.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

• 2.
  Choose Your Option

  Select whether you would like to exchange your product for a different formula better suited to your hair type or receive a refund to your original payment method.

• 3.
  Print & Pack

  Download and print your prepaid shipping label, then securely package your items in the original box or a similar mailer to prevent leaks during transit.

• 4.
  Ship & Receive

  Drop your package off at any authorized carrier location; once our warehouse receives and inspects the items, your refund or exchange will be processed within 5-7 business days.