Frequently Asked Questions
Everything you need to know about caring for your curls and your orders.
How do I know which products are right for my curl type?
We recommend taking our Curl Quiz on the website. It analyzes your hair porosity, texture, and pattern to create a personalized routine tailored to your specific hair goals.
Are Curlsmith products vegan and cruelty-free?
Yes, all Curlsmith products are 100% vegan and cruelty-free. We are proud to be certified by PETA and never test our formulas or ingredients on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product isn't working for your curls, you can return it within 30 days of purchase for a full refund, excluding shipping costs.
Do your products contain sulfates, silicones, or parabens?
No, our formulas are strictly 'clean.' We avoid harsh sulfates, drying alcohols, silicones, mineral oils, and parabens to ensure your curls stay hydrated and healthy.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of placing the order by contacting our customer support team.